It had incorrect components for securing it in the car so it sits unusable. I spend my last dime and can’t afford to purchase another Car Seat for my Child while I anticipate a response. While I wait for the method from Graco for a brand graco travel systems new one, alternative components, or who knows what if anything they’ll do. Even if I buy one other mannequin cheaper I don’t have the cash to do so hell I borrowed money to pay for the Graco one.
After receiving no reply to my calls after which waiting a minimum of twenty minutes on maintain, I finally had to email the company so as to receive assistance. I bought “two” automobile seats, which went on sale before the return period coverage. I requested the distinction in value to be credited again to my account, which was denied….”three” occasions. Instead, I was informed I may return the unused items for a credit score. I would then have to reorder to get the sale price. What sense does this make, particularly for an expectant mom of twins!!!
The rebate was processed inside an affordable time and I acquired the verify. All of this could possibly be avoided if their web site functioned like most other firms. Graco is owned by Newell Brands as best I can decide. I am hoping the objects function as meant once the child gets to use them. My mom bought this product for my baby shower. We tried to put collectively however a number of the elements had been stripped.
When I known as customer service on 5/27 to report this they mentioned they’d send me a brand new pack n play freed from cost and I would just mail back the broken cradle. Called at present on June 18th to ask about my order, came upon it had been CANCELLED AND NO ONE CALLED ME TO INFORM THAT MY ORDER WAS CANCELLED. So if I did not name myself I would have been waiting for a model new pack n play that NEVER would have arrived???? Why was I by no means referred to as in regards to the cancellation of my order? As a brand new customer, you just lost me as a buyer and I shall be telling friends and family to not order Graco pack n play for their youngsters. The ConsumerAffairs Research Team believes everyone deserves to make good selections.
Well my 6 month old baby needed a helmet and this automobile seat doesn’t have removable head protection. So we simply could have used the infant carrier for a very long time. Well I contacted Graco asking them why they would graco crib make a product not fit for each child, I would have purchased the automotive seat if I had known better beforehand that the pads didn’t come out.
I even have always been one to only purchase Graco gadgets. I ordered the Graco Sequence 65 off of the gracobaby website as a end result of all over the place else was out of inventory graco crib on the colour I wanted. It showed it processed via and I received a affirmation e-mail. I had been ready over every week for my automotive seat and nothing.
At GRACO our coverage is to make high quality a precedence and satisfaction our guarantee. We believe our clients deserve the best, and we try for nothing much less. Professional contractors in a broad range of specialties consider Graco their go-to for hardy and reliable gear that helps them save time and ship high-quality results.
It is now July 7 and the order has not been delivered. They are using Covid-19 as an excuse for this unreasonable transport time. Graco requested for my review although I have not obtained the purchase. They would not publish it as it didn’t meet the website pointers. AKA they would not publish a poor review of their transport. I don’t know if the product itself is good or not.
I checked with the credit card company and we might see the item being entered and then cancelled. I then referred to as Customer Service as directed and after ONE HOUR wait on hold, I was suggested that this website couldn’t ship an item to a minimum of one tackle and invoice the payment to another. I then emailed customer service to complain about this case. In the interim I ordered the merchandise from another seller and was in a place to ship to at least one tackle and bill to my tackle. I can’t even order it as a substitute half from the web site I’ve checked. I can not exchange it in a store for one that got here from the producer with appropriate elements it isn’t in stores.